Zendesk, founded in 2007, is a software company that builds a cloud-based customer service platform. The platform is designed to simplify customer support for businesses and their agents, incorporating artificial intelligence and workflow automation to help teams resolve issues more efficiently. Its core product powers millions of conversations daily for a client base of over 100,000 companies.
The company operates with a presence in San Francisco and Copenhagen. Its technical work centers on cloud computing, AI, and automation within the customer service software vertical. Zendesk was established by three friends with a stated vision to simplify complexity in support operations.
