Plain builds an AI-powered support platform designed for B2B teams. Its core product, the Plain Platform, orchestrates customer conversations from channels including Slack, Microsoft Teams, Discord, and email into a single unified workspace. The company's technical work spans artificial intelligence, natural language processing, and software integration.
The platform includes several AI-driven tools. Ari is an agent that handles routine and repetitive support tasks. Sidekick is an assistant that provides support staff with instant context and draft replies. Cursor Lookup offers direct codebase insights and automatic product trend detection.
Plain's platform is used by hundreds of fast-moving teams. The company's design philosophy emphasizes proactive relationship-building over reactive ticket-closing, aiming to serve teams that prioritize both speed and quality in customer support operations.
